Refund Policy
Refunds covered by this policy mainly concern advance payments (deposits). As payment for services is made on site at the time of the meeting, the costs incurred by the latter are not subject to refund, except in exceptional circumstances. However, advance payments made prior to the meeting are subject to specific rules.
General rule
A deposit serves as a guarantee for the service provider in the event of a possible cancellation or modification by the customer of the conditions agreed upon bilaterally, regardless of the reason. For this reason, and in general, a deposit is not usually subject to refund, except by mutual agreement specific to the circumstances, in whole or in part.
Client-side cancellation
If the agreed appointment is cancelled by the client more than twenty-one days before the appointment date, the deposit paid will be refunded in full. If this cancellation occurs less than twenty-one days before the appointment date, the deposit will be retained by the service provider, either for a future appointment to be scheduled or irrevocably, regardless of whether the cancelled appointment is followed by a new appointment, at the discretion of the service provider. If an agreement can be reached immediately to simply reschedule an appointment that cannot be kept by the client, the deposit paid will be retained for the appointment postponed from the previous date to the next date, without requiring a new deposit to be paid.
Cancellation by the service provider
If the agreed appointment is cancelled by the service provider, for whatever reason, the deposit paid by the customer will be refunded in full on the day the customer is notified of the cancellation (plus interbank transfer time in the case of non-instant transactions).
Violation of the "Gentleman's Rules"
Violations of the "Gentleman's Rules", and we are referring here to the basic rules, may result in the cancellation of the appointment during the course of the appointment, which cancellation is NOT subject to refund. Only certain actions would be likely to trigger such a cancellation. For more information, see the page: Cancellation Policy.