Confidentiality Undertaking
Updated: Thursday 3 July 2026
Technical Guarantees
- Minimal Data Collection: During your communications with Louise or our private concierge service, only the data strictly necessary for the organization of your bookings is gathered (alias or preferred name, encrypted contact details).
- Military-Grade Encryption: Any document or temporary credential entrusted to the House is immediately subjected to a dual encryption process (AES 256-Bit via AxCrypt and Cryptomator) before being hosted on a secured cloud server, then permanently wiped from local hardware.
- Zero Commercial Tracking: This website exclusively uses essential technical cookies. We do not deploy any marketing pixels, advertising cookies, or third-party tracking tools. Your digital footprint is never shared, sold, or transferred.
- Irreversible Right to be Forgotten: In compliance with current regulations (GDPR / nLPD), you retain full rights to access and delete your data. All temporary session files are irreversibly erased as soon as your booking is completed.
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Contact
If you have any questions about this policy or any requests regarding your data, you can contact me by email at:
Professional secrecy and non-disclosure agreement
The terms below outline our standard agreement, implicitly applied to every reservation. To request an original copy featuring a manual signature, please contact our private concierge service.
ARTICLE 1 - PURPOSE & SCOPE OF COMPLICITY
This agreement establishes an absolute obligation of confidentiality and anonymity regarding all communications and companionship relations managed by our Private Concierge service (hereinafter the "Mission"). The Client’s anonymity is recognized as the essential and decisive condition of their consent to contract.
ARTICLE 2 - DEFINITION OF CONFIDENTIAL INFORMATION
"Confidential Information" encompasses the Client’s formal identity, their existence as a contact of the House, as well as all logistical, geographical, temporal, or private details related to the Mission.
ARTICLE 3 - OBLIGATIONS & DISCREET COMMITMENT
The Provider binds themselves, for life and without time limitation, to maintain the strictest secrecy. This information shall never be used for commercial communications, portfolios, or advertising. The restricted staff and trusted partners of the House are bound by written agreements to the exact same standards of confidentiality.
ARTICLE 4 - PERPETUITY
The obligation of confidentiality and anonymity is perpetual. It survives the completion of the Mission, as well as the legal or physical dissolution of either Party.
ARTICLE 5 - LEGAL RESERVE
The obligation of confidentiality shall only yield if the Provider is legally compelled by a competent judicial authority (official subpoena). In such circumstances, disclosure will be restricted to the strict minimum and the Client will be immediately informed, if legally permitted.
ARTICLE 6 - PENAL CLAUSE & CIVIL LIABILITY
Any proven breach of anonymity by the Provider immediately engages their civil liability. The Parties expressly agree that in the event of a violation, the Provider shall pay the Client, as a fixed and non-reducible penal clause, the sum of fifteen thousand euros (€15,000 / CHF 15,000), without prejudice to further legal
ARTICLE 7 - JURISDICTION
This agreement is governed by the law of the location where the Mission is executed (Competent courts of Brussels or Geneva, depending on the chosen port of call). The French version remains authoritative in court.
Download the agreement
PDF file, 69.99 KB.