Cancellation & Standard of Conduct Policy
A note on etiquette : After three successive cancellations or postponements, the House reserves the right to permanently close access to its services for the individual concerned.
Cancellation by the Client
The deposit (30% of the chosen package price) will be retained in full by Maison Louise Elite™ as a guarantee against the exclusive reservation of the appointment, in accordance with Swiss law (Article 160 of the Code of Obligations). If a date change is agreed upon immediately, the deposit can be transferred to the new appointment date for a single postponement per appointment (valid for one calendar month from the date of cancellation notification).
The only exception under which a full refund will be granted to the customer is cancellation on medical grounds, supported by a certificate signed by a healthcare professional holding a doctorate in medicine, unless the customer is themselves a doctor, whether practising or not.
Cancellation by the Maison Louise Elite™
Mid-Encounter Termination for Cause (Exceptional Measure)
- Breach of physical and bodily integrity : Any act of roughness, coercion, biting, or inappropriate use of physical force, regardless of nature or justification.
- Failure to meet hygiene and grooming standards : Refusal to comply with the House’s preparation rituals in accordance with the basic but mandatory procedure or neglected grooming likely to compromise health, safety and mucosal comfort.