Cancellation & Standard of Conduct Policy
A note on etiquette : After three consecutive cancellations or rescheduling requests, the House reserves the right to permanently revoke access to our services for the individual involved.
Cancellation by the Client
With effect from 30 July 2026, the booking deposit (advance payment) will be retained in full by Maison Louise Elite™ to secure the exclusive reservation of the appointment slot, in accordance with Belgian and Swiss law. In the event of immediate agreement to reschedule, the deposit may be transferred to the new date in the event of a single rescheduling per appointment (valid for one calendar month from the date the cancellation is announced).
The only exception under which a full refund will be granted to the customer is cancellation on medical grounds, supported by a certificate signed by a healthcare professional holding a doctorate in medicine, unless the customer is themselves a doctor, whether practising or not.
Cancellation by the Maison Louise Elite™
Mid-Encounter Termination for Cause (Exceptional Measure)
- Breach of physical and bodily integrity : Any act of roughness, coercion, biting, or inappropriate use of physical force, regardless of nature or justification.
- Failure to meet hygiene and grooming standards : Refusal to comply with the House’s preparation rituals in accordance with the basic but mandatory procedure or neglected grooming likely to compromise health, safety and mucosal comfort.

